Automotive & Mobility
Modernize customer reception, service flow and mobility operations.
Garages, dealerships, fleets, workshops and mobility services.
Built for every type of automotive service business
DIGITALYS helps automotive businesses modernize customer reception and service operations — without adding unnecessary complexity.
Operational challenges
Managing customer arrivals and appointments
Balancing walk-ins and scheduled customers
Long or unpredictable customer waiting times
Keeping customers informed during their visit
Coordinating customer reception and service flow
Limited visibility into peak periods
Difficulty measuring waiting and service times
Inconsistent customer experience across garages, service centres and dealerships
Key benefits
A smoother customer journey
Make every visit easier — from the moment a customer plans their visit to the moment they are ready to be served.
Book or join the queue
Customers can schedule a visit or join the service queue directly from their phone.
Check in easily
On arrival, the customer can be registered quickly without unnecessary waiting at the reception desk.
Stay informed
Automated notifications keep customers informed about their place in the queue and let them know when the team is ready for them.
Return when needed
Customers can wait elsewhere and return when the team is ready to serve them.
Built for the service team too
A better customer experience starts with better operational visibility. Give reception staff and managers a clear view of customer flow, current demand and service activity from one simple interface.
Customer flow
Know who is waiting and what they need.
Service visibility
See demand and service activity in real time.
Notifications
Keep customers informed without repeated phone calls.
Performance
Understand peak periods, waiting times and service trends.
Turn service activity into actionable insights
Understand how customers move through your service operation and identify opportunities to improve efficiency and customer experience.
Solutions for this sector
Let's discuss your specific challenges.
Customer Experience & Flow
Digital Queue Management
Let customers book appointments and track their turn in real time, reducing unnecessary waiting at garages, service centres and dealerships.
Analytics & Operational Intelligence
Analyze footfall, service times and customer flow and service performance to make data-driven decisions.
On-Demand Assistance
Let customers signal a need for help in the waiting area or showroom, with real-time tracking.
Digital Signage
Keep customers informed in waiting areas, display promotions and institutional messages on your screens.
Complementary Operational Solutions
RFID & Asset Tracking
Locate vehicles in the workshop, track parts and automate tooling and equipment inventories.
CMMS & Maintenance Management
A complementary solution for managing and maintaining organizational equipment, facilities and fleet assets — not customer vehicle repair orders.
